Survey Solutions for Enterprise Feedback and Market Research
Vovici’s solutions for Online Communities and Enterprise Feedback Management help you improve your customer knowledge by empowering you to listen to the voice of the customer (VOC) and share that data throughout the enterprise. Vovici provides 58% of the Fortune 500 and thousands of smaller organizations worldwide with secure, scalable survey software, online community software and comprehensive professional services that drive innovation, customer loyalty and employee retention.
Online Communities – combine the best aspects of qualitative and quantitative feedback by engaging customers in ongoing two-way dialogue
Web Surveys – gain control over the process of deploying web surveys and managing survey fatigue
Employee Satisfaction – measure overall employee satisfaction to improve loyalty, increase employee retention and better manage training and staff development functions
Customer Satisfaction – reduce customer churn and improve loyalty and customer satisfaction by obtaining customer feedback on day-to-day transactions at contact centers, help desks and sales centers
Panel Management – create proprietary online panels of customers, partners, employees and other stakeholders
Education – obtain feedback that is vital to serving the needs of students, faculty and staff, alumni and the community
Associations – focus on member programs and keep in tune with member needs by gathering relevant feedback
Government – gather feedback on a wide variety of activities for Federal, State and Local governments
Market Research – use market research surveys to dramatically reduce the time and cost to associated with reporting